NOW THAT I HAVE MY NEW CAR: FAQ

August 28th, 2020 by

By Joy Taylor, Motorcars Upgrade Manager

  • Do I need an Echeck before registering?
    • Not if you’ve purchased a new vehicle.
    • If you’ve purchased a preowned vehicle, you’ll need an Echeck if one hasn’t been done in the last year. Sometimes there’s a record of that through Autocheck. Otherwise the BMV will be able to tell you.
  • When will I get my title?
    • It will be mailed to the address we have on file for you. You should receive it in 4 weeks, give or take a week.  It will arrive in a medium sized green and white envelope with our name and “legal documents enclosed”.  If your tags are close to expiring and you haven’t received it yet, please reach out to your sales associate or the main line (above) so we can investigate.
  • How do I get new plates?
    • If you’ve leased a vehicle, the plates will be sent here. Once they’ve arrived, drive right through Service and they’ll put them on for you. If you haven’t heard from us  and it’s been more than 4 weeks, reach out to your sales associate or call the main line (above) to check in.  In Ohio, we renew leased plates in October – not your birth month.
    • If you’ve purchased a vehicle, once your title or memorandum title arrives, take that to the BMV to get plates.
  • Can I transfer my old plates?
    • Yes, if they’re from the same state in which the car is registered and also titled under the same name(s) as the previous vehicle. Once the title comes, take that to the BMV and ask for a plate transfer.  DO NOT put those plates on your new car until that transfer is done at the BMV, or it could result in looking like you’re driving a stolen vehicle.
  • What if the sticker falls off my temp tag or it’s not legible anymore?
    • That’s fairly common, especially in wet weather. Do your best to keep it intact and protected, but also keep a copy of the temp tag registration in your glove box in case this occurs.
  • How soon will the payoff on my trade be processed?
    • We process payoffs and mail checks out within a week, but the lienholder often has multiple departments involved in processing the paperwork and sending us a title. It can take up to 4 weeks, depending on how quickly they process things on their end.
  • I’ve had another payment taken out from my old car before the payoff was processed. What now?
    • Don’t worry – it will be refunded directly to you from your lienholder once the payoff is processed.
  • I’ve paid off my car. How do I get the title or a lien release? 
    • Contact the lienholder/company that financed it. The title is sent to them after the sale, and they’ll hold it until the loan is paid off.
  • When will I get my first bill, and can I pay that online?
    • Your first bill should arrive in the mail between 3-4 weeks from purchase. Once you have that, you can set up online bill payment.
  • Where can I have service done? Where can I use my ToyotaCare coverage?
    • Here, in our 5-Star Service Center! If you move or travel frequently, ToyotaCare and certain extended warranties are honored at more than 1,400 Toyota stores in the US and Canada.
  • When do I need to schedule my first service, and how do I do that?
    • If we didn’t set up during your purchase, we recommend doing that as soon as possible. Especially if you have ToyotaCare, people tend to miss the first appointment and then often lose the last free service.  We’ve found by scheduling that right away, guests are more often able to get their maintenance done on time (that is, within the first 5 months of ownership).  Call 216-265-5817 and select 2 for Service. We’ll take care of the rest.
  • How long between oil changes and tire rotations?
    • We use full synthetic oil, so it’s 10k miles between oil changes and typically 5 months or 5,000 miles between rotations.
  • What if this is a starter car to build/rebuild my credit? How soon can I trade it for my dream car?
    • Depending on credit, interest rate, and the car, you can typically trade out of a starter vehicle somewhere between 2 and 4 years of ownership, provided you make consistent payments. Most Customers see a credit boost from car payments between 6 and 12 months.  Once your credit has improved and your car is paid down to a certain point, we can often look at upgrading you or helping you refinance at a better rate.
  • I keep getting calls or mail about an extended warranty. Are those legit or a scam?
    • Probably a scam. Unless the communication comes from us, Toyota, or Protective/Costguard, it isn’t from an affiliated warranty company and you can ignore it.
  • I didn’t get gap coverage or a warranty, and now want to add those. Can I do that?
    • Great idea! Unfortunately, in Ohio, Gap coverage can only be added at the time of sale, but you may be able to call your car insurance company to add it through them later.  There’s a good chance we can still add a warranty, though! Call our main number (above) and ask to be transferred to Finance to purchase a warranty and they’ll check for you.
  • Where can I find more info on connected services and features?
    • YouTube has many videos on Connected Services. ToyotaJeff has some great demo videos on there, and Toyota itself releases overviews of all the newest safety and service features.
    • https://www.toyota.com/connected-services/ has great information on each Connected Service.
    • You can press your SOS button…it actually connects directly to a Toyota operator who is an expert in Connected Services and can also transfer you to emergency services if you’re ever in a dangerous situation.
    • The Toyota Owners App is a great resource, and can also be accessed online at https://www.toyota.com/owners/