Customer Testimonials

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DealerRater May 22, 2022

Wonderful service center for Toyota automobiles. Will buy another Toyota next time not only because it’s an excellent car but also because their personnel in their service centers are highly trained.

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Google May 22, 2022

Torres Hickerson was able to find me the Camry XSE that I had been looking for quite a while. He delivered everything exactly as promised without any forced extras that other dealers were automatically adding on. When I picked up the vehicle he went over every option with my wife and I, and made the whole experience enjoyable. Motorcars purchased my trade-in with a very competitive purchase price. I can't rate this experience high enough!

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Google May 18, 2022

Stephanie Kariotakis is an excellent agent who helped me navigate my car lease for the last 4 years and made my renewal process very easy as well. She is prompt to follow up and very kind and patient.

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DealerRater May 13, 2022

Love the Cle Hts Toyota dealership. Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really appreciated because I'm sure she's one of the reasons people keep going back there!

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Google May 12, 2022

Good job.

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Google May 11, 2022

The folks here are always professional, do great work, and I know I can trust them with any issues my car might have. Highly recommend.

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Google May 9, 2022

Amazing salesperson, financial team. Great ambience. I highly recommend using them to get your new or used vehicles. Bob kept me updated and made the paperwork process simple and seamless. Terrific man.

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Google May 8, 2022

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Facebook May 6, 2022

Completed my trade today at Motorcars Toyota. It was a smooth process thanks to Stephanie Kariotakis! She was patient and easy to work with. flexible and knowledgeable. I actually started at a dealership closer to home and was not happy. I decided to drive an hour to Motorcars and so glad I did!! Very nice dealership and friendly staff. They even have entertainment for the little ones! Super excited for my new 22 Highlander Hybrid - Thanks, Stephanie!

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Google May 1, 2022

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Google Apr 27, 2022

Greats scott at parts

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DealerRater Apr 20, 2022

I bought my new car from Cornelious and it was a pleasure working with him. As well, I just spoke to a young lady by the name of Taryn Kaplan she was able to help set up my appointments for servicing of my vehicle. She was super polite helpful friendly and I believe you need more people like these two in your store.

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Google Apr 20, 2022

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Google Apr 19, 2022

Torres was hands down the best salesman motorcars has to offer he was very detail oriented and listened to everything that I had to say and got me to the price range I wanted! He updated me about everything about my new car and answered all of my questions and concerns..He made the experience hassle free and just gave me an exceptional experience...I will be handling all of my car needs with him from here on out!

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Google Apr 18, 2022

We were extremely pleased with all aspects of buying our 2022 Corolla Cross from Stephanie Kariotakis at the team at Motorcars Toyota in Cleveland Heights. Given the complexities of buying a car right now, the process was painless and simple, thanks to Stephanie. This is our second new vehicle purchased from Motorcars with Stephanie’s help. We chose them initially because of their terrific service department and great reputation and we are very glad we did. Thanks again to Stephanie, Joel and the rest of the crew from Motorcars. We love our new Cross!

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Google Apr 18, 2022

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Google Apr 15, 2022

Torres Hickerson is awesome! I had to shop for a vehicle because my truck was totaled in an accident. I owned my vehicle (Lexus RX 330) for more than 12 years and I LOVED it! I was crushed when I learned it was unrepairable and not looking forward to the "vehicle shopping experience". By the time I walked into Motorcars Toyota I was annoyed. Torres walked up to us and introduced himself and asked how he could help. He was friendly, knowledgeable and had a good sense of humor. I liked him immediately. After we decided to purchase the vehicle, ...

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Google Apr 12, 2022

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Google Apr 9, 2022

Great people, great atmosphere, and great sales department. We walked right in and we’re immediately greeted by Derick who was readily available without us setting up an appointment. He helped me out tremendously and was very reasonable when helping me get the truck that I wanted. I’ve known several people who have worked for motorcars, all good people, but Derick set an even higher standard for the company! Definitely recommend him to friends and family looking to buy a Toyota!

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Google Apr 9, 2022

Great experience buying and trading-in here, but our sales help was even better. It was quick and painless. Our salesman named Derick C. was knowledgeable and accommodating. I am grateful for his ongoing patience and calm demeanor during a first time car buyer ordeal. As you can imagine, it can be stressful and confusing for someone who has not experienced this and has no idea what they are walking in to. Derick helped step by step and answered all questions, gave us so much time to deliberate, and lots of reassurance. He even stayed well after closing hours to make ...

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Google Apr 7, 2022

Just bought a RAV4 and I can not be happier with the service I got from MotorCars. I worked with Erin Biats, she was great and very helpful. It was tough to find the car I wanted, she kept looking and updating me frequently with what’s available until found what I was looking for. Impeccable service! Strongly recommend.

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Google Mar 28, 2022

Kudos to Stephanie! When we picked up our new car she took care of everything for us. We especially appreciated all the time she spent sitting in our car and going over everything, setting up our phone and making us feel comfortable with our new car. We love it!

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Google Mar 27, 2022

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Google Mar 19, 2022

They were very polite, speedy and made my car stop rattling!

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Google Mar 17, 2022

Thanks to Torres, I was able to find the Sienna I had been looking for. Torres made my experience easy from start to finish. Given the current car supply challenges, I felt that Motorcars was fair and I was able to buy the van without a premium. I am super happy with my 2022 Sienna and my experience with Motorcars.

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Google Mar 16, 2022

I came today 3/16 for an oil change the service was very professional by Sierra she took care of me from start to finish she is very knowledgeable and very helpful.

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Cars Mar 13, 2022

Just reserved my new RAV4 Hybrid. Super easy experience. One of the few dealerships not charging over MSRP! Happy to work with a dealership that isn’t taking advantage of people during this vehicle shortage.

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Google Mar 7, 2022

I had a great experience working with Bob Rosenstein at Toyota of Cleveland Heights. He helped me find the car that made sense for me and worked with my budget. I was anxious as a first-time car buyer and he made sure I felt comfortable with everything. I highly recommend working with him!

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Google Feb 28, 2022

I recently bought a new Highlander from Stephanie Kariotakis and she made the whole experience enjoyable and stress free. She was extremely helpful and knowledgeable and kept me updated throughout the entire process. I will definitely go to Stephanie in the future and would recommend her to anyone in need of a Toyota!

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Google Feb 27, 2022

Cierra and Cobra are amazing. I walked in with little to no hope of ACTUALLY getting a new vehicle as my circumstances were extremely unique and I thought all the odds were against me. I walked away more than satisfied and amazed they got me into a car. 100% top tier experience!!!!!!

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Google Feb 23, 2022

Always a pleasant experience at motor cars. Dave is great no drama ever. Very satisfied with the performance at motor cars.

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Google Feb 23, 2022

Stephanie Kariotakis is a gem! I just purchased my third Prius from her. She is knowledgeable, kind, doesn't over-sell, doesn't talk down to you and goes put of her way to make sure you are happy with your purchase. I highly recommend Stephanie for a down-to-earth, pleasant car buying experience!

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Google Feb 23, 2022

I worked with Cornelius Stokes after I inquired about a SUV I found on their site, I explained my situation on time was limited due to working second shift, he was so fast accurate and I was in & out in a flash getting the SUV I’ve wanted for a long time now, highly suggest Cornelius!!

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Google Feb 23, 2022

This is my third car I have leased from Stephanie Kariotakis. She is beyond professional, knowledgeable, and has incredible people skills. My experience was wonderful from start to finish.

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Google Feb 21, 2022

I want you to know how much I appreciate the excellent service Taryn Kaplan provided when I called for an appointment for car service. Service/repair is not always pleasant because something is wrong. Taryn attention to detail, great communication skills, and ready smile made the experience even better than I expected. I've been in customer service for over 37years and I've trained customer service for a major corporation and Taryn is the best. Thank you Taryn. We need more like her.

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Google Feb 19, 2022

In late January, 2022, I was involved in an automobile accident that totalled the Honda Civic purchased 5 years ago from the Honda dealership across from Motorcars Toyota. This is a dealership from which my first car was purchased, in 1987. Purchased a Mazda 5 from Toyota Motorcars in 2014. Every car ever purchased (except for one) has come from either one of these dealerships. While in the in the process of finding another used car, I approached Motorcars Toyota and came in contact with a wonderful, kind person named Michael Sayre, Sales and Service Coordinator for the dealership. He offered to pick me up ...

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Google Feb 11, 2022

Stephanie: While my wife and I enjoyed our Camry, we were thrilled to drive home our second RAV4 yesterday--- a white one to complement the black one we already have! We are so glad you continue to provide us with excellent service that matches the professionalism, respect, and care you demonstrate. Thank you for working in tandem with the American Sign Language interpreter so that the entire sales transaction went smoothly!

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Google Feb 10, 2022

Raj was great to work with. Really enjoying my new car!

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Google Feb 9, 2022

I've been a leasing customer of Motorcars Toyota for many years and they always treat me well. This time my experience was enhanced by working with Stephanie who was just a pleasure to deal with - she was informative, professional, efficient, took the time to answer all my questions despite being very late in the day. I was also happy Stephanie contacted me about my lease renewal options when they had cars in stock that suited me. Thank you Stephanie and Motorcars!

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Google Feb 7, 2022

Loved working with my sales woman. Erin Biats was so helpful and answered all my questions. She is very personable and is very easy to work with! Very very pleased!

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Google Feb 3, 2022

I have purchased my last 3 cars from Motorcars with Stephanie, and I have had nothing but a pleasurable experience. Stephanie is a Rockstar and will always get you the best deal. I remember her even helping the detail team clean up my new car that just came off the truck on a late Thursday night after it had already been a long day for the both us. I will never go anywhere else. Thank you, Stephanie!

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Google Feb 2, 2022

Great experience with Pat Marcin at Motorcars: super friendly and knowledgeable. Buying a car can be stressful…but Pat makes it fun!

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Google Feb 2, 2022

They're service is convenient, timely and precise to keep your Toyota running in tip top shape and we all know can be costly & discounts given sometimes...every bit saved helps Thanks Toyota

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Cars Feb 2, 2022

Ask for Patricia Marcin at Motorcars. She helped my wife and I find the car that was just right for us, and her knowledge and expertise left us comfortable and fully confident in our purchase.

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Google Feb 2, 2022

had a great experience with pat marcin at motorcars, and i love my prius. if you want to be seen, heard, and feel good about your purchase, ask for pat! she goes above & beyond.

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Google Feb 1, 2022

Recently visited Motorcars Toyota in search of a new car. Was helped by a young lady named Erin - we had checked out a few other dealerships prior but I have to say, we weren’t treated as good anywhere else as we were here. Erin was extremely knowledgeable, and put forth so much effort in helping us find a perfect car suited for our family. The next time we are in the market for a car again, we will definitely head back to Motorcars Toyota; the experience of such remarkable customer service sealed the deal for us!

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Google Feb 1, 2022

Erin Biats was awesome! Very professional and knowledgeable. She made the process of leasing a new car easy! I just love my new Hybrid Venza! Thanks, Erin!

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Cars Jan 31, 2022

Erin Biats was very helpful. I will recommend her to my friends. We Love our Venza. We will be back again in the future for sure.

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Google Jan 31, 2022

I am a mom of 2 boys so i needed a spacious vehicle. I already had a lease from motorcars which did so good for me the last 3 years. Erin Biats gave me the most value for my trade and put me in my DREAM CAR! A Toyota 4Runner TRD off road. I can’t thank everyone you enough Erin! I will definitely be doing business with Erin for the remainder of my car buying career!

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Google Jan 31, 2022

Erin Biats is a great sales person with a great personality. She explained everything very well & took her time with me. 10/10 experience.

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Cars Jan 29, 2022

Have had quite a few car buying experiences over the years, this was by far the best!! Pat was awesome to work with, and made out of state car buying very easy, fast, and very responsive. Will definitely be a return customer in the future! Highly recommended!

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Google Jan 29, 2022

Best car buying experience I've ever had!! Pat was awesome to work with! Very easy, fast, and great communication! Extremely respectful, responsive, and made sure I had the deal I wanted!!

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DealerRater Jan 28, 2022

I’ve been with Motorcars Toyota for 15 years and their service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with getting my mother in for a service appointment. She is such a gem and much appreciated.

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Google Jan 28, 2022

I've had a good experience buying two new vehicles at this dealership in the past 5 years. When I bought a Prius Prime during the recent vehicle shortage, Stephanie K arranged for me to view a past customer's vehicle in person so I could see it in person before making the buy. Stephanie's no-pressure, low-key, and information-based style was much appreciated.

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Google Jan 28, 2022

I have bought several cars from Pat and the latest is a Camry. I love it. She knows the cars and her customer service skills are excellent!

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Google Jan 27, 2022

My car was totaled and I needed a commuting vehicle (about 60 miles per day). Stephanie helped me find the best vehicle for my budget and my needs. The 2011 Scion XD fit the bill perfectly. One set of new tires later and, with the vehicle's great MPG and overall condition, I am a satisfied commuter once again. Thank you, Stephanie!

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Google Jan 27, 2022

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Google Jan 25, 2022

In times when it's difficult to pay with money Stephanie Kariotakis was more than patient and much appreciated.

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Google Jan 25, 2022

I recently worked with Stephanie and had a wonderful experience! She understands how my medical needs influence my need for a certain type of vehicle and made it possible for me to afford that necessary car. She always treats me with respect and fairness, and remains in communication regarding the status of my order. I appreciate how hard she works and how committed she is to delivering on her customer’s needs. I am a repeat customer of Stephanie’s and this dealership and will not go anywhere else!

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Google Jan 25, 2022

I had a great buying experience at Motorcars Toyota. Derick Calixto was a great salesman to work with. He was laid back and allowed me to determine how things moved along. They worked with me on all my requests for test drives, having my mechanic look it over, and addressing any small issues I had. Matt, the finance guy, was friendly, professional, and efficient. Overall, the buying experience was stress free and smooth.

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Google Jan 25, 2022

We have purchased multiple cars from Stephanie Kariotakis in sales and every time, she goes above and beyond for us! The last RAV4 we purchased needed to be ordered, and Stephanie made the process quick and easy and her communication throughout the ordering process was phenomenal. Car buying isn’t always pleasant for everyone, but working with Stephanie, she makes it exciting and painless! If you’re looking for a new or used vehicle and want an exceptional buying experience, I highly recommend calling Stephanie for your next purchase!

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Google Jan 25, 2022

Excellent service. Stephanie was excellent, guaranteed to treat you like family. Could not ask for better service

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Google Jan 23, 2022

Earl Hanley helped us in finding a car when other dealers were unable to. Stephanie Kariotakis has been very responsive and customer service oriented, as we purchased our new Toyota Highlander Hybrid and in assisting us with selling our old car. She was very helpful and took great care teaching us the features of the new car. She was also very considerate in wearing a mask.

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Facebook Jan 23, 2022

Allison was great! Told me 1 hour and came back less than 45mins later that everything is good to go

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Google Jan 22, 2022

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Google Jan 22, 2022

For over 5 years my family and friends are custumers (for life). Great custumer service from A to Z. Stephanie Kariotakis is the person you want in your corner, easy going, big heart, she helped us find the car we want, walked us through the entire process, offered additional options and went the extra mile and got us a surprise gift. it was super helpful that her response time during her working hours was swift and with available solutions. It was even more helpful for us that we could reach her via txt mesages, cause we didn't had time/constant ...

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Facebook Jan 13, 2022

Good and quick service!!! Thanks, Taryn!

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Google Jan 13, 2022

In and out. Taryn was super helpful

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Google Jan 1, 2022

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Google Dec 12, 2021

Great customer service felt like I was at a relatives house more like family

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Google Nov 21, 2021

Superb customer service place is very clean. I was there with my sister and her dog.

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Google Nov 10, 2021

Great experience. Thank you Allison and Jordan. I was well taken care of and will definitely be returning for future service.

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Google Oct 14, 2021

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Google Oct 2, 2021

It's very nice place for weekend with your family.

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Facebook Sep 26, 2021

My wife stumbled across this dealership when I mentioned wanting to upgrade my Tundra. I can’t tell you how glad I am we discovered Motorcars Toyota and Michael Sayre. We live 1,100 miles away in Baton Rouge, LA, but made the drive to Cleveland to pick up our Lunar Rock Tundra; it was one of the happiest days in my 38 years on this earth! Mr. Sayre was phenomenal throughout the entire process and we were never in doubt about the status of our baby “Luna.” Hope I don’t need another vehicle for a very long time, but without a ...

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Google Sep 23, 2021

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Google Sep 20, 2021

Just needed tire pressure checked! In and out in minutes .

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Google Sep 1, 2021

I bought a new 2021 RAV4 from Motorcars and could not be happier! Jim Donnelly took care of me and gave me a good price and excellent service. He listened to what I was looking for, was timely and followed through with my perfect vehicle. The whole team at Motorcars made the process easy and enjoyable. Will definitely look to them again for future purchases!

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Google Aug 31, 2021

I had a great experience buying a car here Micheal Sayre and CJ were super helpful and made sure I left with a smile!

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Google Aug 6, 2021

Daughter got car

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DealerRater Jul 27, 2021

The staff was professional and friendly. Josue was amazing!! I'm extremely happy with my purchase. Thank you Toyota Motorcars for a awesome buying experience.

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Google Jul 24, 2021

I bought a new hybrid highlander from Motorcars Toyota and couldn’t have been more pleased! Michael Sayre was wonderful from start to finish. He was timely, professional, and went above an bound my expectations to create a great experience for my family! Will be back for our next vehicle 👍

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Facebook Jul 12, 2021

Worked with Michael Sayre on my trade and he was knowledgeable and very patient. He originally pulled a car that was out of my budget but when I told him more specifically what I was looking for, he worked with me to find the perfect car. He didn’t push a particular car on me like I have had in the past. In the end, I drove off the lot in a car that I absolutely love. Thanks for all your help Michael! 10/10 recommend if you are in need of a new vehicle!

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Google Jun 29, 2021

What a wonderful group of friendly professionals!

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Google Jun 27, 2021

Solutions for transportation

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DealerRater Jun 14, 2021

Patricia Marcin took such great care of me when I purchased my new 2021 Toyota rav 4 hybrid. The car is so perfect for me and I’m so glad they scheduled my first service right there when I got the car. Thank you!

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Google Jun 10, 2021

Best experience EVER buying a car. Great communication, well maintained dealership and no surprises from start to finish. Torres, Syed, Joel and the other staff were very accommodating. They picked me up from the airport 30 minutes away as well. It gets better....the owner Matt even took the time to call and ensure all was well with the car and to thank me for my business. You don't see this nowadays. I'd highly recommend them if you're in the market to purchase your next vehicle.

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Facebook Jun 8, 2021

We worked with Michael Sayre. He was patient and honest. He worked to get us the best deal in this tight market. We highly recommend Michael.

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Google Jun 6, 2021

Always receive great service. Ashley is phenomenal.

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Google Jun 5, 2021

Amazing experience leasing a vehicle from this dealership. I contacted them through an online form found on their website and within 15 minutes I had someone contact me. They got me to where I wanted to be for pricing and had me fill out all the paperwork necessary before I ever stepped foot in their dealership. When I showed up for delivery, the car was up-front and ready to go. I was in and out of the dealership in under 20 minutes. Very professional employees at this dealership. The Sales Manager answered all my questions and thanked me for the business. My ...

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Google Jun 2, 2021

Love my RAV4! Thanks Stephanie

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Google May 25, 2021

I love my new prius prime but best of all was the easy process of working with Michael Sayre at Motorcars Toyota. He was professional, knowledgeable and just plain nice. I highly recommend Michael to help you find your next car!

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Facebook May 1, 2021

Fantastic car buying experience! Michael Sayre is a knowledgeable salesman, helped me not waste money, and does it all with a ton of humor. Highly recommend him and the dealership!

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Google May 1, 2021

Foundation Honda, great place with helpful & courteous service reps & mechanics. Clean, comfortable & professional facility. They also provide shuttle service!

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Google May 1, 2021

Hands down the best car buying experience I’ve ever had. Joel was amazing and I didn’t have to haggle at all. I spent a ton of time doing my homework and I didn’t have to fight them on fees or out the door price at all. Will definitely be back.

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Google Apr 26, 2021

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Facebook Apr 23, 2021

Brad is parts was absolutely amazing to work with. Everyone was so nice as I was walking through and made sure someone was helping me.

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Facebook Apr 11, 2021

We just bought a car from them today. Joel was awesome. We had to drive 4 hours to see the car. When we got there he had the car waiting for us. All we had to do was test drive and sign. We were out of there within 30 mins. Very happy with our car and experience with them.

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Google Apr 6, 2021

Excellent experience. Answered all my questions. Gave me what I thought was a fair deal, including the trade value of my truck. Also, make sure you deal with Cornelius and Derek Roberts. They treated like ROYALTY

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Facebook Apr 6, 2021

Excellent experience. Answered all my questions. Gave me what I thought was a fair deal, including the trade value of my truck. Also, make sure you deal with Cornelius and Derek Roberts. They treated like ROYALTY


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