Customer Testimonials

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Google Nov 10, 2021

Great experience. Thank you Allison and Jordan. I was well taken care of and will definitely be returning for future service.

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Facebook Sep 26, 2021

My wife stumbled across this dealership when I mentioned wanting to upgrade my Tundra. I can’t tell you how glad I am we discovered Motorcars Toyota and Michael Sayre. We live 1,100 miles away in Baton Rouge, LA, but made the drive to Cleveland to pick up our Lunar Rock Tundra; it was one of the happiest days in my 38 years on this earth! Mr. Sayre was phenomenal throughout the entire process and we were never in doubt about the status of our baby “Luna.” Hope I don’t need another vehicle for a very long time, but without a ...

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Google Sep 23, 2021

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Google Sep 1, 2021

I bought a new 2021 RAV4 from Motorcars and could not be happier! Jim Donnelly took care of me and gave me a good price and excellent service. He listened to what I was looking for, was timely and followed through with my perfect vehicle. The whole team at Motorcars made the process easy and enjoyable. Will definitely look to them again for future purchases!

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Google Aug 31, 2021

I had a great experience buying a car here Micheal Sayre and CJ were super helpful and made sure I left with a smile!

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DealerRater Jul 27, 2021

The staff was professional and friendly. Josue was amazing!! I'm extremely happy with my purchase. Thank you Toyota Motorcars for a awesome buying experience.

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Google Jul 24, 2021

I bought a new hybrid highlander from Motorcars Toyota and couldn’t have been more pleased! Michael Sayre was wonderful from start to finish. He was timely, professional, and went above an bound my expectations to create a great experience for my family! Will be back for our next vehicle 👍

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Facebook Jul 12, 2021

Worked with Michael Sayre on my trade and he was knowledgeable and very patient. He originally pulled a car that was out of my budget but when I told him more specifically what I was looking for, he worked with me to find the perfect car. He didn’t push a particular car on me like I have had in the past. In the end, I drove off the lot in a car that I absolutely love. Thanks for all your help Michael! 10/10 recommend if you are in need of a new vehicle!

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Google Jun 29, 2021

What a wonderful group of friendly professionals!

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DealerRater Jun 14, 2021

Patricia Marcin took such great care of me when I purchased my new 2021 Toyota rav 4 hybrid. The car is so perfect for me and I’m so glad they scheduled my first service right there when I got the car. Thank you!

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Google Jun 10, 2021

Best experience EVER buying a car. Great communication, well maintained dealership and no surprises from start to finish. Torres, Syed, Joel and the other staff were very accommodating. They picked me up from the airport 30 minutes away as well. It gets better....the owner Matt even took the time to call and ensure all was well with the car and to thank me for my business. You don't see this nowadays. I'd highly recommend them if you're in the market to purchase your next vehicle.

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Facebook Jun 8, 2021

We worked with Michael Sayre. He was patient and honest. He worked to get us the best deal in this tight market. We highly recommend Michael.

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Google Jun 5, 2021

Amazing experience leasing a vehicle from this dealership. I contacted them through an online form found on their website and within 15 minutes I had someone contact me. They got me to where I wanted to be for pricing and had me fill out all the paperwork necessary before I ever stepped foot in their dealership. When I showed up for delivery, the car was up-front and ready to go. I was in and out of the dealership in under 20 minutes. Very professional employees at this dealership. The Sales Manager answered all my questions and thanked me for the business. My ...

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Google Jun 2, 2021

Love my RAV4! Thanks Stephanie

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Google May 25, 2021

I love my new prius prime but best of all was the easy process of working with Michael Sayre at Motorcars Toyota. He was professional, knowledgeable and just plain nice. I highly recommend Michael to help you find your next car!

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Facebook May 1, 2021

Fantastic car buying experience! Michael Sayre is a knowledgeable salesman, helped me not waste money, and does it all with a ton of humor. Highly recommend him and the dealership!

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Google May 1, 2021

Hands down the best car buying experience I’ve ever had. Joel was amazing and I didn’t have to haggle at all. I spent a ton of time doing my homework and I didn’t have to fight them on fees or out the door price at all. Will definitely be back.

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Facebook Apr 23, 2021

Brad is parts was absolutely amazing to work with. Everyone was so nice as I was walking through and made sure someone was helping me.

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Facebook Apr 11, 2021

We just bought a car from them today. Joel was awesome. We had to drive 4 hours to see the car. When we got there he had the car waiting for us. All we had to do was test drive and sign. We were out of there within 30 mins. Very happy with our car and experience with them.

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Google Apr 6, 2021

Excellent experience. Answered all my questions. Gave me what I thought was a fair deal, including the trade value of my truck. Also, make sure you deal with Cornelius and Derek Roberts. They treated like ROYALTY

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Facebook Apr 6, 2021

Excellent experience. Answered all my questions. Gave me what I thought was a fair deal, including the trade value of my truck. Also, make sure you deal with Cornelius and Derek Roberts. They treated like ROYALTY

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Google Apr 4, 2021

Michael Sayre was so great!!! He helped my mom and I find the perfect car for me. He was so helpful and so nice, I would definitely recommend him to anybody.

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Google Apr 2, 2021

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Google Apr 1, 2021

Great people work here. Everyone is incredibly friendly, Erin biats helped me get the exact car I wanted and with an amazing deal! She was absolutely amazing at her job. I'd highly recommend getting a vehicle here!

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Google Mar 27, 2021

I’d been looking for a 2007-2011 Honda CR-V for a while and had already visited several dealerships before ending up at Motorcars. I had a 1999 Audi A4 Avant Quattro that I wanted to trade in—for its age it was in excellent condition, with a turbo and crazy low miles, and I had put a LOT of money into it in the year I owned it to make it safe to drive. Other salesmen I had talked to before this had basically laughed at me, even though I had receipts for $700 of work in the past 3 months and just ...

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Google Mar 18, 2021

Bought my first car from these guys. Really informative and professional. 5/5 would buy again.

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Facebook Mar 9, 2021

Very pleased with all aspects of this dealership great experience

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Google Mar 8, 2021

Loyal returning customer to Motorcars Toyota! I had the pleasure of working with Joy Taylor, Upgrade Manager. Joy made my sales experience wonderful with my new car selection, I love it! Joy was very patient, courteous and knowledgeable about my Toyota vehicle selection. Joy even provided a all around walk-through of the vehicle upgrade bells and whistles. Exceptional and seamless service always with the Staff at Motorcars Toyota. Toyota is a unparalleled to any other brand I’ve had. I walked out a very happy customer. Thank you Joy!!

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Google Mar 8, 2021

Antonio Morson was the certified product specialist who helped me. He did a wonderful job and was extremely knowledgeable about the particular year (2008) of used Avalon that I was interested in. He got answers for the very few questions that he could not answer immediately himself. After I had agreed to a deal, he expedited the extra paperwork caused by my using a credit union in San Antonio Texas for the purchase. I had been buying cars thru them for over 30 years. He also was able to get the trunk carpet cleaned further as I requested. This was the best ...

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DealerRater Mar 4, 2021

This week I signed a contract for my 4th leased Toyota Corolla with Motorcars Toyota. The customer service with MCT is excellent. From Naomi who answers the phone, to Matt and Keaton in finance, to Duncan in customer care, and Stephanie in sales, this team did not disappoint. This is my 3rd experience working with Stephanie Kariotakis in sales. She always keeps in touch with me throughout the leasing terms and seeing her at lease return is akin to seeing an old friend. She is extremely patient, friendly, reassuring, professional, knowledgeable, and hard working. Kudos to her for finding the ...

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Google Mar 3, 2021

I recently visited motorcars Toyota on mayfield rd. Very happy with the customer service. We had the pleasure of working with Michael Sayre. He is amazing, patient and very personable. Met our needs and left with the vehicle and deal we wanted. Thank you Michael!!!

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Google Feb 26, 2021

My experience at Motorcars Toyota has been a dream!! I worked with CJ and I could not have asked for a better salesman. He was patient and kind and handled my every need and made my car buying experience a breeze!! My car was delivered to me and that made me feel really special!!

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Facebook Feb 25, 2021

Thanks Stephanie for helping with my RAV 4! Loving it!

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Facebook Feb 22, 2021

I loved working with Michael Sayre. He and the staff at Motorcars made the process fun and easy. He was super responsive to my questions and I am loving my new Rav!

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Google Feb 21, 2021

My wife and I just bought a 2021 Toyota XLE RAV4. Beautiful vehicle and we’ve been enjoying it so much. Michael Sayre helped us and is an excellent sales person, and a new friend. If you ever need a Toyota go see Michael. He’s a great guy and he won’t steer you wrong.

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Google Feb 19, 2021

Motorcars Toyota went above and beyond to help me find the best vehicle to meet my needs. After a difficult experience with my prior vehicle they completely made the situation right. I highly recommend them, and in particular Joy Taylor was exceptional in her knowledge and professionalism.

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Google Feb 19, 2021

Good service. Lovely staff

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Google Feb 18, 2021

I had a wonderful experience at Motorcars Toyota! I had the pleasure of working with Michael Sayre!!! He’s absolutely amazing to work with!!! He’s so friendly and helpful!!! He got me into what I was looking for on my budget!!! Thanks so much for everything Michael Sayre!!! You’re the best!!! Keep up the fantastic work you do!!!

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Facebook Feb 18, 2021

I had a great experience at Motorcars Toyota! I had the pleasure of working with Michael Sayre! He’s amazing!!! He was so friendly and helpful!!! He went above and beyond to get me into what I was looking for!!! Michael thanks so much for everything!!! You’re the best and keep up the fantastic work!!!!

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Facebook Feb 16, 2021

My wife and I had a great experience at Motorcars Toyota. Michael Sayre was our Product Specialist and he was outstanding. Very complete and personable, and informative. He made purchasing a car an enjoyable experience. Thank you Mike!

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Google Feb 15, 2021

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Google Feb 14, 2021

CeeJay is a rockstar. He actually brought my test drive car to me. He was kind, thorough, efficient and true to his word. Very happy with this car buying experience.

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Google Feb 14, 2021

I visited Toyota of Cleveland Hts on 2/13/21. CJ was my sales agent who was very patient, kind and professional in helping me choose the right car for me. I would recommend him to my friends and family if they're looking to purchase a car.

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Google Feb 14, 2021

Great experience working with sales staff at Toyota Motorcars! Combination of Pat and Stephanie made my visit quick and easy. I just stopped in during my last oil change as my old lease was expiring, and made a deal on a new lease on the spot!! Days later, I returned my old lease, and drove off in a new 2021 4Runner! I would definitely recommend either of them.

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Google Feb 13, 2021

I have had two vehicles from there so far and just all around excellent customer service!!! Joy Taylor you Rock!!!

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Google Feb 10, 2021

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Google Feb 4, 2021

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Google Feb 3, 2021

I always receive great care here. The customer service is great 👍

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Facebook Jan 31, 2021

My sales lady Pat was literally the most wonderful person ever! She gave me the best experience I could have ever imagined. She kept me updated on everything that was going on and always made sure I had answers to all my questions! I contacted 4 different dealers and she was the first sales person to take me seriously when it came to buying my car, she never questioned I wasn’t going to do it or that I was going to back out and she just made me feel so great and excited about my new purchase of the 2021 4Runner ...

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DealerRater Jan 25, 2021

Patricia Marcin kept in close contact with me and answered all my questions. She's so pleasant and helpful! I highly recommend her and will use her in the future for my family's needs.

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Google Jan 14, 2021

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Google Jan 13, 2021

I visited Motorcars Toyota and had the pleasure to meet Curtis Cheney he was AMAZING. He was very honest, knowledgeable, practical and down to earth. I usually dread going into a car dealership because they all act like sharks or pay you no attention. In summation go see Curtis Cheney he won't let you down!!!!

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Google Jan 13, 2021

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Google Jan 12, 2021

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Google Jan 10, 2021

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Google Jan 7, 2021

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Google Jan 6, 2021

I had the please of working with Joy and Tyler. They knew I was going through a bankruptcy process and they had my back and made sure I was able to drive off with what I wanted. They are AWESOME

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Google Jan 4, 2021

The service lane here is great and will do their best to help you on any issue you may have.

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Google Dec 31, 2020

I had a great experience buying a new Highlander from Motorcars Toyota. Patricia Marcin was my sales person and she did a great job during and after the sale was completed. She was fair, honest and clearly had my best interest in mind during the purchasing cycle. The truck runs great and the warranty package was better than any other dealers were offering. These are good folks - go check them out ....

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DealerRater Dec 30, 2020

Great experience! Erin and Keaton were exceptional, they answered all my questions and took care of everything, they even gave me a bow to put on the car for Christmas! I would definitely recommend Motorcars Toyota.

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Google Dec 30, 2020

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Google Dec 27, 2020

Everyone in our family buys their cars from Motorcars Toyota on Mayfield in Cleveland, Hts. They have the best serviceI I have seen.. Be sure to ask for Joy Taylor, she really went out of her way to help all of us in the family learn about all the exciting featuresof each car. I wouldn't buy a Toyotafrom anyone else.

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DealerRater Dec 27, 2020

In my 51 years I have never had a better experience buying a car. Pat was so awesome. She didn't pressure me at all, she was so knowledgable of the Rav4. The only other time I test drove one was at a Kia dealership, he knew nothing about the car. The entire experience was great from start to finish. I will be recommending Pat to everyone I know, it was worth the 45 minute drive.

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Google Dec 24, 2020

It was a very smooth process. I worked with Joy Taylor who was amazing! She was so personable and easy to work with. If you’re looking for a new vehicle definitely give Motorcars a try and look for Joy.

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Google Dec 19, 2020

When you get here ask for Joy,she knows her onions and would get you sorted.even after getting you sorted,she follows through,a good customer oriented person

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Google Dec 17, 2020

Recently purchased a vehicle, and I had the pleasure of being led through the process by Joy Taylor one of the upgrade managers at this dealer. The process of test-driving, evaluating, discussing and finalizing the exact vehicle we desired was seamless from start to end. As a client and longtime Toyota vehicle owner, I was impressed by Joy’s energy, knowledge, flexibility, and care to go above and beyond to help us reach our goal. Purchasing a vehicle is a significant investment, and having someone so skilled at client engagement and manage the process so easily was a huge win ...

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Google Dec 17, 2020

Very friendly staff. I was in and out at quoted time.

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Google Dec 17, 2020

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Cars Dec 15, 2020

My salesman, Michael Sayre, was genuine. I was only going to test drive a car and had no intention of choosing one. I have used another dealer for the past three leases because I had an awful experience here 20 years ago. Michael and Derek persuaded me to use their dealership and promised to treat me right. So far, so good.

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Google Dec 15, 2020

Very easy process and a great deal on a great ride. Jim and Derek were amazing to work with and look forward to future business with them.

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Google Dec 14, 2020

I needed to replace my ride as soon as humanly possible and a colleague suggested I check out these guys. Mike Sayre earned my trust immediately with his down-to-earth demeanor, bringing the car I was interested in to my place for a test drive, and working hard to accommodate my budget. I'm new to the city and had to go through this process alone, so I'm grateful for his help and will be recommending Motorcars Toyota to anyone and everyone for their honest prices and quality of service.

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Google Dec 11, 2020

I had a very good experience at Toyota the staff really know what they are doing and talking about I love my new Honda pilot I will recommend my family and friends to Toyota

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Google Dec 8, 2020

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Google Dec 8, 2020

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Facebook Dec 3, 2020

Thank you Derrick and Joel❗ I wish this dealership the best of seasons 🌺 Great Service. Great Company🌟

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Google Dec 3, 2020

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Google Nov 28, 2020

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Google Nov 26, 2020

Everyone was great and super friendly. We didn’t even plan on getting a car that day but we left with more than we thought we’d get!

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Google Nov 21, 2020

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Google Nov 15, 2020

I returned my car to Motorcars Toyota following brake repair. I was not happy with brake noises. My service representative, Tyler. went out of his way to see my problem was resolved and my car returned. I did not purchase my car from Motorcars, but will take it there for service in the future.

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Google Nov 14, 2020

Great service

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Google Nov 5, 2020

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Google Nov 4, 2020

My recent experience with Tyler and Earl was absolutely marvelous!! They make car-buying seem effortless. I have a wonderful Mazda and I could not be happier.

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Google Oct 29, 2020

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Google Oct 27, 2020

I love this place... Sales rep CJ AND Tylor were awesome!! They made sure me and my husband had a great deal, that was manageable on top of our current home Bill's. They addressed any questions or concerns we had, and when my husband and I left..... we considered CJ & Tylor family. I would recommend going here if you're in the business of upgrading your ride and adding good people to your family list. 👍👍👍👍💯💯!!!!

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Google Oct 27, 2020

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Google Oct 24, 2020

Motorcars has been great so far with servicing my truck. Always friendly and willing to accommodate my schedule which is a plus. Although I didn’t buy my truck or 4Runner from them, I will get the next run of vehicles from them because the service has been outstanding.

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Google Oct 17, 2020

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Google Oct 14, 2020

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Facebook Oct 14, 2020

My husband Doug and I bought a used 2017 Highlander a week ago. Our salesman was Mike Sayre. He absolutely met our demands with our car. Mike was honest, happy to answer any question and wanted to make sure we were happy. Thanks Mike for being you!!!!!! We will be back.

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Google Oct 14, 2020

Very professional and helpful staff. They were able to answer all my questions. I have not purchased a car in 12 years and my sales person Joy Taylor made the experience less stressful than I expected. I look forward to having my vehicle service from an honest and professional crew,. I would have no problem purchasing another car from the Motorcars sales staff especially Joy Taylor

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Google Oct 11, 2020

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Google Oct 9, 2020

I’m going to be honest, before today’s appointment, I was seriously considering handling my car needs elsewhere after a truly disappointing experience with a service advisor who took over for Eric earlier this spring. That was despite the excellent quality of work provided by the technicians! Customer service is so important, and it’s possible the service advisor last time was having an off day, but it rubbed me the wrong way. I’m glad I’m a creature of habit, though, because today I met Mike Harris! Mike Harris is enthusiastic and knowledgeable and has great people ...

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Google Oct 9, 2020

Joy is the best staff we have ever seen in Toyota! Highly recommended.

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Google Oct 7, 2020

Great customer ❤.. Always concern about customer care an the service Tech's are great..

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Google Oct 7, 2020

I was going there for an oil change and left with a new car. Joy Taylor is the woman to go to! She thoroughly explains everything and answers ANY questions you might have for her. Don't be afraid to ask! Funny enough, I got my used car from her about a year or 2 go, then I saw an upgraded version of my car and viola. There's no pressure involved whatsoever in getting a new or used car. She won't put you in a car you aren't comfortable with driving.

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Google Oct 6, 2020

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Google Oct 5, 2020

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Google Sep 30, 2020

I was totally satisfied with all the services I got on my truck. As usual my dealership get a great job, thanks a lot

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Google Sep 28, 2020


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